AIMES.AI

Privacy Policy

Last Updated: January 29, 2025

1. Introduction

1.1. Close Networks AG ("we," "us," "our," or "Company"), operating AIMES.AI, with registered office at Grabenstrasse 25, 6340 Baar, Switzerland, is committed to protecting your privacy and personal data.

1.2. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our artificial intelligence-powered services ("Services") through various messaging platforms including but not limited to WhatsApp, Viber, Messenger, Telegram, SMS, and Line ("Messaging Platforms").

1.3. By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Information We Collect

2.1. User-Provided Information

The personal information you provide to us includes your phone number, Messaging Platforms’ user names, messages and communications sent through our Services, multimedia content when using audio or video-related features, and any information you submit through our website contact forms.

2.2. Automatically Collected Information

Through our partnership with Infobip, we automatically collect certain technical information including device information (such as operating system and device type), messaging platform version and identifiers, technical data related to service delivery, usage patterns, analytics, and additional data as collected by Infobip's standard services.

2.3. Message Processing

Your messages and audio content are processed in real-time and then discarded. We reserve the right to modify this practice and retain content in the future, in which case we will update this Privacy Policy accordingly.

3. Use of Information

3.1. Primary Purposes

We use your information to provide and maintain our Services, process and respond to your requests, improve and optimize our Services, ensure technical functionality and security, and comply with our legal obligations.

3.2. Analytics and Service Improvement

We use own, as well as Infobip's analytics services to:

• Monitor service performance
• Analyze usage patterns
• Improve user experience
• Generate aggregated insights

4. Data Processing and Storage

4.1. Cloud Infrastructure

We utilize various cloud service providers, including but not limited to Render, MongoDB Atlas, Amazon Web Services (AWS), Google Cloud Platform, Cloudflare and Microsoft Azure. We reserve the right to use any cloud service provider and location we deem appropriate for service delivery and data storage.

4.2. Artificial Intelligence Processing

We process user inputs using various Language Models (LLMs) including, but not limited to, those provided by OpenAI (ChatGPT), Anthropic, Deep and Meta. We reserve the right to use any current or future LLM providers as we deem appropriate for service delivery. This processing necessarily involves sharing user inputs with these AI service providers.

4.3. Data Retention

We retain personal data for as long as:

• Required by applicable laws and regulations
• Necessary for the purposes described in this Privacy Policy
• Needed for legitimate business purposes

4.4. Third-Party Service Providers

We work with several key service providers to deliver our Services. These include Infobip for messaging and analytics, Stripe for payment processing, various cloud service providers for infrastructure, and artificial intelligence providers for language model processing.

5. Data Security

5.1. Security

Measures We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments
• Industry standard best practices for data storage and processing

5.2. Data Breaches

In the event of a personal data breach, we will:

• Assess the risk to user rights and freedoms
• Notify relevant supervisory authorities when required by GDPR
• Inform affected users when the breach is likely to result in a high risk to their rights and freedoms
• Take appropriate measures to address the breach and prevent future occurrences

6. Your Rights and Choices

6.1. Data Subject Rights

Under applicable data protection laws, you have several fundamental rights regarding your personal data. These include the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to certain data processing activities, request data portability, and withdraw your consent to data processing where applicable.

6.2. Exercising Your Rights

• You can submit requests regarding your data through supported Messaging Platforms via our support numbers. This can be found at AIMES.AI/#CONTACT
• We will respond to your request within 30 days
• We may need to verify your identity before processing your request
• In certain cases, we may need to retain some information for legal or legitimate business purposes

7. International Data Transfers

7.1. We may transfer your personal data to countries outside your country of residence and outside the European Economic Area (EEA) or Switzerland. When we do so, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions where applicable
• Other legal mechanisms as required

8. Changes to This Privacy Policy

8.1. We reserve the right to update this Privacy Policy at any time. We will notify users of any material changes through our Services or via other appropriate communication channels. Continued use of our Services after such modifications constitutes acceptance of the updated Privacy Policy.

9. Contact Information

9.1. For any questions or concerns about this Privacy Policy or our data practices, please contact us through supported Messaging Platforms via our support numbers. This can be found at AIMES.AI/#CONTACT.

9.2. For users in the European Union, you have the right to lodge a complaint with your local data protection authority if you are unhappy with how we have handled your personal data.