AIMES CELESTIAL

Privacy Policy

Last Updated: September 16, 2025

1. Introduction

1.1. Close Networks AG ("we," "us," "our," or "Company"), operating AIMES Celestial astrology services through AIMES.AI, with registered office at Grabenstrasse 25, 6340 Baar, Switzerland, is committed to protecting your privacy and personal data.

1.2. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our AIMES Celestial astrology and spiritual guidance services ("Services") through various messaging platforms including but not limited to WhatsApp, Viber, Messenger, Telegram, SMS, and Line ("Messaging Platforms").

1.3. Important Note: AIMES Celestial provides astrological guidance and spiritual insights for entertainment and personal growth purposes only. Our services are not substitutes for professional medical, legal, financial, or psychological advice.

1.4. By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Information We Collect

2.1. Astrological Data

For personalized astrological guidance, we collect:

• Birth date, time, and location for chart calculations
• Timezone and geographic information for accurate planetary positions
• Astrological preferences and areas of interest

2.2. Personal Information You Provide

• Your phone number and messaging platform usernames
• Messages, questions, and communications about your life circumstances
• Personal concerns, relationships, career, and life situations you choose to discuss
• Multimedia content when using audio or video-related features
• Information submitted through our website contact forms
• Feedback and ratings on our astrological guidance

2.3. Sensitive Personal Data

Explicit Consent Required: By using Celestial services, you provide explicit consent for us to process sensitive personal information that may include:

• Personal beliefs, spiritual practices, and philosophical views related to astrology
• Relationship and family dynamics you choose to share
• Health and emotional wellbeing topics you discuss for astrological context
• Financial and career concerns shared for guidance purposes

Purpose Limitation: This sensitive information is processed solely to provide personalized astrological interpretations and spiritual guidance.

2.4. Automatically Collected Information

Through our partnership with Infobip and messaging platforms, we automatically collect:

• Device information (operating system, device type)
• Messaging platform version and identifiers
• Technical data related to service delivery
• Usage patterns and analytics
• Additional data as collected by Infobip's standard services

2.5. Message Processing and Learning

• Your messages and astrological consultations are processed to provide personalized guidance
• We analyze conversation patterns and service effectiveness to improve our astrological interpretations
• Individual consultations remain private and are not shared with third parties
• We may use anonymized, aggregated patterns to enhance service quality while protecting your identity

3. Use of Information

3.1. Primary Purposes

• Calculate accurate birth charts and astrological positions
• Provide personalized astrological interpretations and spiritual guidance
• Respond to your specific questions about life circumstances
• Improve the accuracy and relevance of our astrological insights
• Maintain and enhance our Services' quality and functionality
• Ensure technical functionality and security
• Comply with our legal obligations

3.2. Service Improvement and Learning

Legitimate Interest Basis: We have a legitimate interest in improving Celestial's astrological guidance quality through:

• Analysis of conversation patterns and guidance effectiveness (using anonymized data)
• Identification of common astrological questions and concerns
• Enhancement of our interpretive accuracy and personalization
• Development of new astrological features and insights

Your Right to Object: You may object to your data being used for service improvement at any time by contacting us through our support channels.

3.3. Analytics and Service Enhancement

• Understand which astrological topics are most helpful to users
• Improve our conversational AI's astrological knowledge
• Enhance the accuracy of birth chart interpretations
• Monitor service performance and user satisfaction

4. Data Processing and Storage

4.1. Cloud Infrastructure

We utilize various cloud service providers, including but not limited to Render, MongoDB Atlas, Amazon Web Services (AWS), Google Cloud Platform, Cloudflare and Microsoft Azure. We reserve the right to use any cloud service provider and location we deem appropriate for secure service delivery and data storage.

4.2. Artificial Intelligence Processing

We process user inputs using various Language Models (LLMs) including, but not limited to, those provided by OpenAI (ChatGPT), Anthropic (Claude), Deep and Meta. This processing enables us to provide sophisticated astrological interpretations and personalized spiritual guidance.

AI Processing Safeguards:

• Your personal birth data and intimate consultations are processed with strict privacy protections
• AI providers operate under Data Processing Agreements ensuring GDPR compliance
• No personal astrological data is used to train external AI models without explicit consent
• Processing is limited to providing your requested astrological guidance

4.3. Data Retention

Personal Service Data:

• Birth chart data and astrological preferences: Retained while you use our services to provide consistent, personalized guidance
• Conversation history: Retained to maintain context for ongoing astrological consultations
• Account information: Retained as long as your account remains active

Learning and Analytics Data:

• Anonymized conversation patterns: Retained to improve service quality, with periodic review for continued necessity
• Effectiveness metrics: Non-personal data about astrological guidance quality
• Technical logs: Retained according to standard security and operational requirements

User Control: You can request deletion of your personal data at any time. Upon account closure, personal data will be deleted according to our retention schedules, except where legally required to be retained.

4.4. Third-Party Service Providers

We work with several key service providers:

• Infobip: Messaging and analytics
• Stripe: Payment processing
• Cloud providers: Infrastructure and data storage
• AI providers: Astrological interpretation and guidance generation

All service providers operate under appropriate Data Processing Agreements ensuring GDPR compliance.

5. Data Security

5.1. Security Measures

• End-to-end encryption for sensitive astrological consultations
• Access controls limiting who can view personal birth data and conversations
• Secure authentication and authorization systems
• Employee training on handling sensitive spiritual and personal information

5.2. Data Breaches

In the event of a personal data breach, we will:

• Notify relevant supervisory authorities within 72 hours where required
• Inform affected users when the breach poses high risk to their rights and freedoms
• Take immediate steps to contain and remedy the breach
• Conduct thorough investigation and implement additional safeguards

6. Your Rights and Choices

6.1. Data Subject Rights

• Right to Access: Request a copy of your personal astrological data and birth chart information
• Right to Rectification: Correct inaccurate birth data or personal information
• Right to Erasure: Request deletion of your personal data and astrological consultation history
• Right to Object: Object to processing based on legitimate interests, including service improvement
• Right to Data Portability: Receive your astrological data in a machine-readable format
• Right to Withdraw Consent: Withdraw consent for processing sensitive personal data (this may limit service functionality)

6.2. Exercising Your Rights

To exercise your rights:

• Email us at info@close-networks.com
• Contact us through our support channels available at AIMES.AI/#CONTACT

Response Time: All requests processed within 168 hours with confirmation provided

6.3. Special Considerations for Astrological Services

• Accuracy Importance: Birth chart calculations require accurate birth data; corrections ensure proper astrological guidance
• Consultation Context: Deleting conversation history may impact the continuity of ongoing astrological guidance
• Service Limitations: Withdrawing consent for sensitive data processing will limit our ability to provide personalized spiritual guidance

7. International Data Transfers

We may transfer your personal data to countries outside your country of residence and outside the European Economic Area (EEA) or Switzerland. When we do so, we ensure appropriate safeguards through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing appropriate data protection standards
• Binding Corporate Rules and other approved mechanisms
• Specific protections for sensitive astrological and spiritual data

8. Children's Privacy

• Our Services are not directed to persons under 16 years of age. We do not knowingly collect personal information from children under 16. Astrological guidance requires mature consideration of complex life topics.
• If you are between 16-18 years old, you must have parental consent to use our Services, particularly for sensitive personal topics.

9. Changes to This Privacy Policy

• We reserve the right to update this Privacy Policy to reflect changes in our Services, legal requirements, or data protection practices. We will notify users of material changes through our Services or other appropriate communication channels.
• Continued use of our Services after such modifications constitutes acceptance of the updated Privacy Policy.

10. Contact Information

For questions about this Privacy Policy, our data practices, or to exercise your rights:

• General inquiries: Contact us through supported Messaging Platforms via our support numbers at AIMES.AI/#CONTACT
• Privacy-specific requests: info@close-networks.com
• Data Protection Officer: info@close-networks.com

For EU residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.